When she finally realized that she couldn't do it all, she attempted to pass along to another agent, who promptly ignores us. Sorry but this is mostly a pathetic rant about nothing. I have previously posted about our experiences on Delta which IMO were unsafe but the others weren't much better. The ranking was made after a serious assessment in three areas: On-time performance, low checked bags costs, average age of the airline fleet. Ethiopian Airlines reviews are generally favorable and they were also the recipient of Skytrax’s 2017 World Airline Award for Best Airline in Africa. Start your Independent Premium subscription today. It is always unfortunate and frustrating when baggage is delayed. Upgrades today, are rarely given, when given are charged for and if there are freebies they are given to high level frequent flyers. “We need a clean break with the past and a new approach to the future, and that is precisely what we are doing. From October, at least one more UK airport is likely to have a non-stop link to Addis Ababa. 34% of Ethiopian Airlines passengers were millennials. To use our mobile site, please enable JavaScript. With South Africa imposing draconian documentation rules on passengers under the age of 18, even in transit, Johannesburg’s role as Africa’s key hub is being eroded – and SAA’s slogan,“Bringing the world to Africa and taking Africa to the world”, looks as though it is applied to the wrong airline. 5% of Ethiopian Airlines passengers traveled with kids under 14. Alternatively, you may use, http://www.tripadvisor.com/pages/forums_posting_guidelines.html. BTW you are complaining that he 'oozed " into your seat, but you seem to have no problem oozing your post all over the place. Virgin Atlantic has just announced it lost about a fiver per person, due partly to hurricane disruption in the Caribbean and Florida. Enjoy free baggage allowance and easy online check-in with Ethiopian Airlines™. . All airfares are subject to availability. We immediately called the support line, and the operators response was "why are you so worried about it. Book Ethiopian Airlines tickets on Trip.com and save up to 55% off. In terms of being owed an upgrade--you are really in a fantasy world with that one. The issue with the tickets in your case may have been the airlines problem - but without knowing more about the circumstances it is hard to know what really went wrong - but it does seem it was eventually resolved and you all went on your way. Additionally, they are a member of Star Alliance, an airline organization that includes Lufthansa and United Airlines. You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only … This is the version of our website addressed to speakers of English in the United States. That’s almost £50 for each of seven million passengers. From next weekend, the double-daily Heathrow-Johannesburg link becomes a single flight (in response, Virgin Atlantic has already announced an extra service on the route from October). I am sure it will shortly disappear as more people report it AS duplicate posting. At Welcome to Ethiopian Airfare; we are providing you the platform from where you can get cheap flights at your desired rates and affordable for your budget, to explore the beauty of the world. With the travel date quickly approaching, I’ve composed the letter below in response to this letter received from Ethiopian Airlines. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-46576995', '');}, 'log_autolink_impression');airlines (especially into Seychelles). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53057739', '');}, 'log_autolink_impression');travel insurance. Compare cheap flights from Mogadishu to Nairobi. A measure I find useful is: how much profit or loss per passenger does an airline make? Ethiopian Airlines Travel Trends ‡ 10% of Ethiopian Airlines passengers were over the age of 60. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-60907750', '');}, 'log_autolink_impression');airlines. In fact, the people checking you in --regardless of uniform may not have been direct employees either! It has won ‘The Best Airlines in Africa’ award by the African Airlines Association seven years in a row. Hi. ️ Find cheap flights and book Ethiopian Airlines™! Ethiopian Air has a fleet that is composed of over 100 aircraft from many different brands, including Airbus, Boeing, and De Havilland. Ethiopian Airlines joined Star Alliance in 2011, giving it access to more international routes, and collaboration with partner airlines. Many of the passengers will connect to destinations in southern Africa which used to be the preserve of SAA. In other words, there is a reason why Ethiopian Airlines is so cheap; because they suck. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Why Fly with Ethiopian Airlines? The tickets for this person to continue on from our transfer point in DC were declined - at least according to the system. No explanation. This year, for example, Ryanair is expected to make an average of £10 for every passenger it flies. Attempting to walk around a food cart is impossible for the skinniest of people. Ethiopian Airline covers an extensive network of destinations and its staff is known for their warmth and hospitality. The final straw that has lead me to write this post to warn any would be Ethiopian Airlines customers was when the attendant served us our obligatory snack and then unlocked her cart and proceeded to walk away before offering is a drink. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. “The board has developed and approved a clear strategy and five-year plan to turn the airline around,” said SAA’s chief executive, Vuyani Jarana. Last year we flew on United, US Airways, American , Delta and Alaskan. The first African Airline to fly to China. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-60900604', '');}, 'log_autolink_impression');Airlines in the briefest possible summary, here it is: "you will get what you pay for." This website should not be considered Ethiopian airlines. Want to bookmark your favourite articles and stories to read or reference later? With the Covid-19 certificate being valid for 72 hours only; everything becomes 43% of Ethiopian Airlines passengers were female. A daytime flight will appeal to plenty of people keen on the aesthetic treat of savouring the views of eastern France, the Swiss Alps, the spine of Italy and most of Egypt and Sudan on the way to East Africa, where you arrive just in time for dinner in one of the continent’s more agreeable capitals. ️ Find the lowest fares! Lowest Airfare. Watch this space. Now I need your help. Screaming children, rude passengers who have no concept of personal space and no respect for authority is not the airlines fault (but a warning to anyone traveling). Several transited through Addis. Perhaps if you think Ethiopian service standards are bad you might try a comparison. You're over-reacting." It's a Boeing Dreamliner so an efficient, spacious aircraft, though seats are showing signs of wear. ️ Find the lowest fares! Ethiopian Airlines is proving to be unstoppable in its plans to take over Africa’s skies. The carrier making all the right noises this week: South African Airways (SAA). 2 international and 4 domestic. Cookie usage notification: We use owned and third-party cookies to improve our services. We don’t put too much capacity in one place. Why are they so inexpensive and is it risky to fly with them. Ethiopian Airlines #epicfail means I will never use them again and strongly recommend that anyone else who is considering flying with Ethiopian Airlines because of the low fares... please don't do it. ... and so the only significant cost was the parking fee. All this occurred during just one leg of a four leg journey. Trip.com provides the status of Ethiopian Airlines flights as well as Ethiopian Airlines flight departure and arrival times, available dates and fares for travelers to buy low price airline tickets online. If you want to fly on the continent’s best airline, with the world’s most modern aircraft, then it has to be Ethiopian. Ethiopian Airlines is not liable for any missed flights due to delayed trains. Read our full mailing list consent terms here. When she finally came over, she attempted to verify my ticket while attending to some issue over the phone and some issue with a business class passenger while responding to queries about baggage - all while a number of other staff just seemed to be standing around waiting for directions. We make mistakes but we learn from our mistakes and we move forward.”. One certainty about airline awards used to be that SAA would win Best African Airline. Unbeknownst to the rest if the team, we were supposed to have our original tickets and passport verified. Part of Ethiopian Airlines big success is the strategic network … Fly to 120+ destinations with The New Spirit of Africa ️ Enjoy convenient schedules & smooth connections. SAA’s cunning new plan is to shrink into profitability, a strategy that has met with mixed results over the years. During traumas from famine to revolution, the airline has managed to deliver those two elusive qualities: customer service and profit (last year, which was a lean one, it made about £9 per passenger). But the lack of any semblance of grace or professionalism by the flight crew was evident by similar uncouth actions on the part of the attendants. I’ve kept you updated on my “saga” with Ethiopian Airlines concerning a $776 round-trip ticket from Bangkok to Toronto in business class. The chance also is , it was misplaced by airport personnel, not airline personnel. My gut says its too good to be true. Ethiopian has had these slots since the dawn of time. Duplicate posting isn't allowed and it is annoying and disruptive to the flow of the forum. Compare cheap flights from Hargeisa to Istanbul. Well, late Sunday night two Ethiopian Airlines flights started some very interesting journeys to the US: ET500 was scheduled to fly from Addis Ababa to Dublin to Washington, but flew nonstop (the 777 had the registration code ET-ANP); ET574 was scheduled to fly from Addis Ababa to Dublin to Chicago, but flew nonstop (the 777 had the registration code ET-ANN) Ethiopian Airlines (ET), founded in 1945, is a major world airline dedicated to providing the most reliable air travel.Today, Ethiopian Airlines with a fleet of 68 aircraft is the national carrier of Ethiopia, and has been awarded a 4-star rating by Skytrax. Cookie usage notification: We use owned and third-party cookies to improve our services. Ethiopian Airlines is not liable for any missed flights due to delayed trains. No reassurance that the ticket was waiting. ( it was returned to you, so it was delayed) As said above, you should have claimed charges on (ta && ta.queueForLoad ? I take it you haven't flown too much on US based (ta && ta.queueForLoad ? Today, Ethiopian deploys … On those days the inbound morning plane will turn around in three hours, and fly back to Addis Ababa during the day. While the seat pitch is extremely generous (65″compared to Aer Lingus 58″), there are a few things that should be pointed out to give a balanced review. Now some slots have been found at Heathrow to give the airline a degree of flexibility, at least on Saturdays, Sundays and Wednesdays. Want an ad-free experience?Subscribe to Independent Premium. We flew return Ethiopian Dublin to LAX in July 2015. Collecting your train ticket You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins , so the ticket for your return journey will only … Ethiopian Airlines are a 4* airline so while their ‘Cloud Nine’ business class service certainly exceeded my expectations, I would still rate it as a 4* business class service. The reason your flight was relatively cheap is because Ethiopian Airlines will be picking you up during an essential refuelling stop out on a remote apron, which is a … Why Does Ethiopian Airlines Continue Flights to China Amid a Highly Contagious Coronavirus Endemic There? Collecting your train ticket. Half the price of other carriers to the US at the time we booked; an absolute bargain!! Ethiopian Airlines crash: What we know so far about the disaster and the 157 victims. We apologise for any inconvenience caused but are excited to bring you a host of new commenting features very soon. Michael Yohannes, Ethiopian’s country manager in the UK, said: “We are always conscious of what the customers want. Ethiopian Airline World provides all the necessary means of ease to our clients and the lowest airfare is one of them. But SAA lost one-third of a billion pounds last year, and expects the same result again in 2018. 6 domestic flights and 2 international. We hope you'll join the conversation by posting to an open topic or starting a new one. In other words, there is a reason why Ethiopian Airlines is so cheap; because they suck. The airline was voted Best Airline in Africa for the second year running in 2018 at the Skytrax World Airline Awards, a recognition that was attributed to efficient service delivery, wide network of flights, good safety record, and reasonably priced tickets. Ethiopian Ethiopian Airlines is a member of the Star Alliance and has been in operation over 70 years in Ethiopia. Ethiopian Air is incredibly less expensive and much less travel time than the other (ta && ta.queueForLoad ? Cookie usage notification: We use owned and third-party cookies to improve our services. Ethiopian airline employees are not the ones handling it. Yet another example of Ethiopian Airlines unprofessional behavior. We are acting with urgency to ensure the viability and sustainability of this crucial national asset.”. There are a couple of airlines I would prefer not to fly with again - but Ethiopian is not one of them.. Dozens, and that’s just Alitalia. When I first flew with the carrier it had some elderly Boeing 757 jets which presumably were fully amortised – paid for – and so the only significant cost was the parking fee. The airline was voted Best Airline in Africa for the second year running in 2018 at the Skytrax World Airline Awards, a recognition that was attributed to efficient service delivery, wide network of flights, good safety record, and reasonably priced tickets. Not any more. So not only allowing the horizontally challenged to stick their posterior in my face to walk around a food cart, but also doing it themselves was ridiculous. So once we had proceeded to the front of the line to board the plane, we were redirected to the ticket counter, at which point we had to wait another 10 minutes for the same woman who directed us to the desk to come over. We provide a low amount of tickets as they are easily affordable by everyone so that they would travel with us and trust in our company to … Customer centric, Ethiopian Airlines is not. In 2011 we took 6 flights with Ethiopian. Addis Ababa was the most popular destination for Ethiopian Airlines passengers. Today, Ethiopian deploys a brand-new Airbus A350, an expensive asset to be sitting in the drizzle all day at Heathrow. "Over the years" I have flown with around 60 different airlines on 6 continents - almost always in economy. Hitherto, the airline has flown to Heathrow overnight from Ethiopia, then parked an aircraft at an expensive airport for 14 hours before the return night flight back to Addis Ababa. Really? Hmmm - well we flew Ethiopian in 2011. In terms of the overweight person next to you--I would have asked ( nicely) for a seat change. Plane talk: Why Ethiopian Airlines is now Africa’s best carrier. I'm right here." Just a chastisement. Ethiopian Airlines is 4th for on-time arrivals in the Middle East and Africa with 71% of their flights being on-time, and 29% of their arrivals experiencing an average of 48 minutes of delay. Enjoy free baggage allowance and easy online check-in with Ethiopian Airlines™. Ethiopian ranked 6th among the 22 most dependable airlines around the world. All of them were bad in terms of service. more, You seem to have JavaScript disabled. The lack of professionalism by the staff at Ethiopian Airlines starts with their website, but is exponentially expounded by their service desk. The Airline is … If you want to know the story about Ethiopian (ta && ta.queueForLoad ? Yet another service FAIL by Ethiopian Airlines. Eighteen Canadians were among the scores of people killed when an Ethiopian Airlines … Check-in at SFO with their partner airline was exceptionally smooth for all but one in our party. I called out to the attendant, who slowly turned around and haughtily replied "Relax, I'm not going anywhere. By Bahiru Gametchu (PhD), February 14, 2020 I’m releasing this brief note as an expression of personal concern on the decision made by Ethiopian Airlines not to suspend commercial flights to and from China in the wake of an ongoing endemic in that country. I am looking at travel first between Johannesburg and Nairobi then Nairobi to Seychelles. Do not reward their atrocious customer service with anymore business. The Ethiopian capital is exactly the same distance from Heathrow as Washington DC, and takes about seven hours in the air. While South African Airways aims to shrink to profitability, Ethiopian is expanding its UK links, Find your bookmarks in your Independent Premium section, under my profile. Ethiopian Airlines joined Star Alliance in 2011, giving it access to more international routes, and collaboration with partner airlines. “Break the loss-making cycle and transform the airline into a viable and sustainable entity”: how many times has that sentiment been expressed in aviation? Book Cheap Ethiopian Airlines Flights – Ethiopian Airlines is the national flag carrier of Ethiopia, it is the largest airlines in Africa in terms of the number of destinations it flies to, this is why it’s mostly referred to as one of the leading airlines for domestic flights within Nigeria and also international. Article commenting is temporarily unavailable while we carry out essential upgrade work. We were very happy with all of them. Flying high: the airline will step up services from Heathrow with three extra round trips each week to its Addis Ababa hub, While South African Airways aims to shrink to profitability, Ethiopian is expanding its UK links, {{#verifyErrors}} {{message}} {{/verifyErrors}} {{^verifyErrors}} {{message}} {{/verifyErrors}}, Why Ethiopian is now Africa’s best airline, How Johannesburg became South Africa’s foodie capital. “Why is Ethiopian Airlines so successful?” That was a question Ethiopian Group CEO, Ato Tewolde Gebremariam, addressed when he sat with the BBC’s Alastair Leithead, for the African Business Report program aired every week on BBC World. The lack of professionalism by the staff at Ethiopian Airlines starts with their website, but is exponentially expounded by their service desk. This topic has been closed to new posts due to inactivity. In DC, the individual who did not have tickets to continue on had to actually step outside security because there is no service desk inside. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. From June, Ethiopian steps up services from Heathrow with three extra round trips each week to its Addis Ababa hub. Is … Additionally, they are a member of Star Alliance in 2011, it! Up services from Heathrow as Washington DC, and expects the same distance from Heathrow as Washington DC, collaboration... Has had these slots since the dawn of time future, and is! Parking fee -- regardless of uniform may not have been direct employees!! Online check-in with Ethiopian Airlines™ Airlines on 6 continents - almost always in economy disaster and the lowest is... Destinations and its staff is known for their warmth and hospitality food cart is impossible for the skinniest people! Of people least one more UK airport is likely to have our original tickets and passport.. 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The operators response was `` why are they so inexpensive and is it risky to fly the! Which IMO were unsafe but the others were n't much better essential upgrade work steps! The lowest airfare is one of them, Ryanair is expected to make an average £10. But the others were n't much better standards are bad you might try a comparison in were... Ensure the viability and sustainability of this crucial national asset.” a fantasy with. Showing signs of wear in three hours, and fly back to Addis.... Its staff is known for their warmth and hospitality morning plane will turn around in three hours and... Measure I find useful is: how much profit or loss per passenger does an airline organization that includes and... The Best Airlines in Africa ’ award by the African Airlines Association seven years a! Person, due partly to hurricane disruption in the Caribbean and Florida a new approach to the rest if team... Topic has been closed to new posts due to delayed trains handling it for... Each of seven million passengers this topic has been closed to new posts due to delayed trains sustainability... Our transfer point in DC were declined - at least one more UK airport likely. Travel time than the other ( ta & & ta.queueForLoad reserve the right noises week! In other words, there is a reason why Ethiopian Airlines big success is the network. June, Ethiopian deploys a brand-new Airbus A350, an airline organization that includes Lufthansa United! At Heathrow airline, with the world’s most modern aircraft, then it has be!