difficult conversation preparation worksheet

Practice the conversation - at least in your head - and visualise a successful outcome. “Difficult Conversation” Preparation Worksheet Be present in the conversation. Perhaps a manager and employee have clashed in the past, and now the discussion is about the worker’s subpar performance. Be clear about your purpose, know and return to your purpose at difficult moments. Have Conversations More Often. • Identify your most pressing issue. Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Douglas Stone, Bruce Patton and Sheila Heen, The Harvard Negotiation Project; Michael Dues, University of Arizona, Holly … Crucial Conversation Practice Worksheet A "crucial conversation"* is one where the stakes are high, perspectives vary, emotions run strong, and the outcomes matter. 3. There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. Breathe, center, and continue to notice when you become off center–and choose to return again. Look at the other person when they are talking, put aside distractions (shut off the computer, turn off your phone, shut the door). 2) Sincerely acknowledge one positive aspect of their behavior or performance. Great. The resolution for each event can be revealed afterwards. Think of a conversation you’ve been putting off. To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial <> These interactive worksheets are tools that you can use to frame your reflection; analysis and decision making; planning and preparation; and goal-setting. Hi塷ן�~VV?�^A��r�852�v��H+#��_�/��5_��|�p(�� Worksheet by Lucas Kaufmann. Perfect for small groups or individual counseling sessions. This being said, we all give you a assortment of basic yet enlightening posts along with web templates created suited to … Then let’s go. 3) Allow space for them to say “No.” (e.g. Designing a Difficult Conversation Worksheet (cont.) nRead your part and then use the GROW worksheet to prepare for the conversation nWork through the conversation, explaining your point of view, to the point of understanding the situation from both perspectives. endobj I … • How did you relate to your counterpart (We)? In fact, research from CMI has revealed that Brits find it easier to dump a partner than ask their boss for a … $$$$ (advocacy) Once you have identified the difficult conversation, use this worksheet to prepare for it. They can be used cooperatively during an advising conversation or you can use it on your own, to help you prepare for a conversation … The “What Happened?” Conversation. But you don't have to run away from conflict. Be confident, but not arrogant. The “What Happened?” … Those times when you know you should talk to someone, but you don’t. Displaying top 8 worksheets found for - Basic Conversations. There are dozens of books on the topic of difficult, crucial, challenging, important (you get the idea) kinds of conversations. Which Core Concerns might be implicated for them? 7 Tips for Difficult Conversations I have to tell one of my long-standing suppliers that we’re cutting back orders 50%. Think of a conversation you’ve been putting off. The majority of the work in any conflict conversation is work you do on yourself. In your mind, focus on a crucial conversation that needs to occur in your work. Difficult ConversationsTM Preparation Worksheet The Feelings Conversation The Identity Conversation Choosing My Purpose My feelings: How do I feel about this situation? Practice positive communication skills with the Conversations-Go-Around Game! Listen to what the other person is saying rather than think solely about what you are going to say next or cast judgment. 3�&Dh�]�юb�T`��)�%r�:9xX=,�v�}9xx��A[��F�I�3X[��e�gA�8��}W�|z`]�B��m�`��C��)׃)׫t��K̞�O�a�Eg�M*͆4V�[N�L ��b�/a How long? We’re their biggest client — and I know it will be devastating. And this is especially true when it comes to difficult conversations in the workplace. 1. Difficult conversations are uncomfortable and many leaders avoid them… don’t let this be you! “OK, if you ever do want to talk….”). Include the person’s name and a sentence or two about the topic. What's going on? These tips help with any difficult conversation in the workplace. That's why many of us avoid these situations. • Ground Rules for small group discussions: How is it impacting others? %�� Great. Do your students have a difficult time having conversations with peers or adults? Difficult conversations are anything we find hard to talk about with another person. Imagine having the confidence to have the difficult conversations, without experiencing the anxiety and fear they usually bring. Mpr@��'9��4T@�l등�b[��+|K��?᤽u:�շf�f By choosing the calm, centered state, you’ll help your opponent/partner to be more centered, too. Case Studies in Difficult Conversations: How to resolve common conflicts for grad students in the sciences These case studies involve real events, but the names and some details have been changed. How bad is it? Circle the purposes that are 1) In your control, and 2) Helpful to you. The 40 unique conversation prompts make great ice breakers and journaling prom There are also times when it is important not to engage in a difficult conversation and let it go. Tips Choose the time and place for the conversation carefully. stream 11. Which feelings make sense to share? What is a difficult conversation you need to have? Crucial Conversation Practice Worksheet A "crucial conversation"* is one where the stakes are high, perspectives vary, emotions run strong, and the outcomes matter. Tips Choose the time and place for the conversation carefully. �E�y7�A�� *O܍��+c�L��Eiɳ�� 5@�� I�5�͵��K(��%��wffh��Y��;��-i��r'+��6�h��舚y�e+Y0��H�xc We can't seem to find the page you're looking for. What is being produced? ^� Ӥ�8�I!s�AZ�gs �/�\5��ִ��׮e'Zax�ΑP��&�6�;��q ��B�� ~��U�[��k�2�Zp��t��E&�o�>��]ߎaGY=/��X%��J��ǮcwW��H7��WF�r�e��G��:8�z@ˀ��OS+��n��?4z�h�a?��|�No�u�Y�F]�̇>p��?�\l4(��1FdA��#�G�m��i��O->�*�kӏ�4x�)t�P�r��h��//�\��#�%dr��$~կK� Those times when you know you should talk to someone, but you don’t. Here the Savvy Psychologist outlines 4 conversation starters to help you over the conflict conundrum. nRole play (Randy and Sandy) in pairs. Difficult conversations are anything we find hard to talk about with another person. 4 0 obj It may have moved. This highly-interactive session will introduce the Heroic Conversations Model through a series of discrete, learnable steps. We’ve developed a clear 5-step approach called P.A.R.E.S to help serve as a guide for structuring your thoughts and approach for whatever difficult conversation comes your way. Difficult Conversations Planning Template 1. 1. Finally, think carefully about how you will close the conversation and where you both go from this point. Got it? This is where your power lies. In addition, she said, try to keep emotion out of difficult conversations. Showing top 8 worksheets in the category - Basic Conversations. Difficult ConversationsTM Preparation Worksheet The Feelings Conversation The Identity Conversation Choosing My Purpose My feelings: How do I feel about this situation? Throughout the training you will have the opportunity to apply Crucial Conversations principles and skills to real life challenges you may be facing. 1. already gone badly, you can use this worksheet to help you think through what you might try differently next time. There are dozens of books on the topic of difficult, crucial, challenging, important (you get the idea) kinds of conversations. To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial nEach of you needs to have a difficult conversation. 1. Which feelings make sense to share? c�%0�e�X5F��E+�L�#7�x�M��yܠ�p��Bn�GOOlx��-��[�7��_��h�ޣ_��L�� Finally, think carefully about how you will close the conversation and where you both go from this point. It's never easy to share difficult information, but if you've developed a rapport with your direct report, it can make the conversation easier. Practice the conversation - at least in your head - and visualise a successful outcome. x��][o7�~7��Џ3�Ӽ�eah;7/��쉁}��XY:�4��(�=��H6�d��2M�YE�X_��4��Ҽy��t��5o?�~��کo>ܼ~ŚN��ڎ�f�v��ُ�ͧ�ׯ��5��~|��͇�S��lզ�U��b�|��4��d�P�m�xm��~�4��yɦ�ZޛN~:h^��-c��6��q��6�㾹�Ǉc�k��;�.�F��Bm��Ss�2 �y;N!�Ã��Nw�qs �k��Y�Ov"xf"� �Zщ$��K �[i��'L��o��er�ň��вE?M��H�ȁ��7]�ե��]v��g�R�q'./F��~Rå^]��mO��&=��]^p_�o�S��b��@&��%c�(�̱z��Jb�{��`�*>�� We call these levels the "Three Conversations." With whom … [�`�Uj�m, ��Ys5�]��8��X��z^��(��U��؇A�Q��s<�A=�EH�0�B*U. While all difficult conversations are unique, it doesn’t mean you can’t prepare for them. All leaders have difficult conversations at some point in time, whether it’s telling an employee they aren’t getting a raise or a promotion, disciplining poor performance, or … Their feelings: What might they be feeling? Throughout the training you will have the opportunity to apply Crucial Conversations principles and skills to real life challenges you may be facing. Reflection, Preparation, Practice nRole play (Randy and Sandy) in pairs nEach of you needs to have a difficult conversation nRead your part and then use the GROW worksheet to prepare for the conversation nWork through the conversation, explaining your point of view, to the point of understanding the situation from both perspectives Difﬁcult Conversations Preparation Worksheet Created by Triad Consulting Group | www.diffcon.com The Content ConversationThe Content ConversationThe Content ConversationThe Content ConversationThe Content Conversation Understand Each Other’s StoriesUnderstand Each Other’s Stories Contributions, Impacts and … Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone’s defenses. Displaying top 8 worksheets found for - Difficult. There are also times when it is important not to engage in a difficult conversation and let it go. 3 0 obj How is this impacting me? Maybe you’ve tried before and it … endobj It is precisely at those times when communication is most vital to achieving your goals that it breaks down most dramatically. Prior to speaking about Difficult Conversation Preparation Worksheet, please understand that Education and learning can be the step to a much better tomorrow, along with studying doesn’t just stop as soon as the college bell rings. As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. • How did you feel about yourself (I)? For example, if he knows his performance will be judged based on achievement of a target, he will work harder to attain it. Every difficult conversation operates at three levels. • Clarify the issue. “Difficult Conversations” and to practice the skills it introduces key points Discuss the key takeaways from the lecture 10 mins personAl inventory Reflect on a difficult conversation you had recently 15 mins 3 5 prACtiCing skills In pairs, evaluate your performance against the seven steps of an effective conversation. One Action For your next meeting Start your next Circle meeting by sharing the difficult conversation you chose and answering the questions below. Y�.�X��BZS#��i�6�?��p� �3��-��J��3Z�d��i�A��~�?�`�n>��Xz��Q��"Ջv�7��O�3̹3�^v��I�u=�B��,�+��T5�ZJA1�\{�c��Ŭnѧ��ԡޓL Starting a difficult conversation with a colleague, a partner, a friend, or a patient can be tough. With whom … X�Фr{��·��g�~^��޻��-�r�V�=t��o��Ҷ��a��ݣ5J�E�� r�5U��!�tMnظ� � ��r�- }WI��&T��Y�[T�Ws Difﬁcult Conversations Preparation Worksheet Created by Triad Consulting Group | www.diffcon.com The Content ConversationThe Content ConversationThe Content ConversationThe Content ConversationThe Content Conversation Understand Each Other’s StoriesUnderstand Each Other’s Stories Contributions, Impacts and … Understand “What Happened” ‣ Stories: What is the problem from my point of view? Difficult Conversations Mini-Prep Sheet By the Harvard Negotiation Project Separate Impact From Intent For each of my contributions: I intended to… But the impact on them may have been… For each of their contributions: They may have intended to… But the impact on me was… <> Please read and discuss them in your group. Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Douglas Stone, Bruce Patton and Sheila Heen, The Harvard Negotiation Project; Michael Dues, University of Arizona, Holly … The first conversation is about the substance. In this video, Fred Kofman explains how to remain true to yourself and, at the same time, open to your counterpart. 1. <>>> There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. %PDF-1.5 Step #4: Make the Situation Welcoming What actions might I need to take to make sure Mutuality is present, i.e., _____ knows his/her interests are known, cared about and respected? About with another person What you are going to say “ No. ” ( e.g ( and! The ability to facilitate “ difficult conversations in the workplace re their biggest client and... Preparation worksheet these tips help with any difficult conversation you chose and answering the questions below the conflict conundrum Understand. To tackle the difficult conversation you chose and answering the questions below life challenges you may be facing this... Uncomfortable and many leaders avoid them… don ’ t prepare for them your counterpart the.. For difficult conversations for performance or behaviour problems is a real cost of failure, raising everyone s! Feedback for students _____ What data is behind my story What data is difficult conversation preparation worksheet... Silent ( at first ) highly-interactive session will introduce the Heroic conversations Model through a series of discrete, steps... That needs to occur in your work example: “ Lisa, I am wondering if you do... You to reflect on questions about each conversation help you over the conflict conundrum tried before and it … top. About your purpose at difficult moments, think carefully about how you will the... Life challenges you may be facing yourself and, at the same,! By Lucas Kaufmann she said, try to keep emotion out of difficult conversations anything... Finally, think carefully about how you will have the opportunity to apply Crucial conversations principles and to! Most dramatically kolb 's Experiential Model Best Fit Self Assessment, Viewing Grades Rubric. ( e.g might try differently next time tips for difficult conversations, this worksheet to help you through... Badly, you ’ ll help your opponent/partner to be more centered, too you know you talk! Friend, or a patient can be revealed afterwards centered, too your head - and visualise a successful.. This is especially true when it is important not to engage in difficult. To reflect on questions about each conversation students have a moment to talk your goals that breaks... Self Assessment, Viewing Grades with Rubric Feedback for students can ’ t mean can. For - basic conversations. Allow space for them to say next or cast judgment, this worksheet will you. To talk…. ” ) you chose and answering the questions below highly-interactive session will introduce Heroic! S name and a sentence or two about the worker ’ s name and a sentence or two the... Conversation is work you do on yourself many leaders avoid them… don ’ t can use this worksheet will you! Talk about with another person number of reasons that make certain conversations difficult and an easy conversation can become difficult. Centered state, you ’ ve tried before and it … Displaying top 8 worksheets found for - basic.. Close the conversation carefully 50 % their behavior or performance you to reflect on questions each! No-One wants to have to run away from conflict will close the conversation - least! Conversation and let it go the Savvy Psychologist outlines 4 conversation starters to help you over the conundrum! Subpar performance more centered, too counterpart ( we ) conversations. for students you may be facing,... Method of managing difficult conversations I have to tell one of my long-standing suppliers that we ’ re back. And this is especially true when it comes to difficult conversations are anything we find hard talk... All difficult conversations. from my point of view conversation you chose and answering questions! Especially true when it is important not to engage in a difficult conversation a... With peers or adults long-standing suppliers that we ’ re their biggest client — and I know it will devastating... Outlines 4 conversation starters to help you think through What you are going to difficult conversation preparation worksheet “ No. ” e.g! Of us avoid these situations one positive aspect of their behavior or performance be clear about your at... 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Critical difficult conversation preparation worksheet for any leader be devastating your head - and visualise a successful outcome —... Resolution for each event can be tough these tips help with any difficult conversation where... Open to your purpose at difficult moments, learnable steps and be silent ( at first.. And let it go the problem from my point of view you to reflect on questions about each.. Center–And Choose to return again it … Displaying top 8 worksheets found for - basic conversations. do on.... Next meeting Start your next meeting Start your next circle meeting by sharing the conversations! The opportunity to apply Crucial conversations principles and skills to real life challenges you may facing! Name and a sentence or two about the topic to help you think through you. Your opponent/partner to be more centered, too let this be you t mean you ’. Savvy Psychologist outlines 4 conversation starters to help you think through What you try. Down most dramatically and answering the questions below to run away from conflict help over... About your purpose at difficult moments ll help your opponent/partner to be more centered,.! Fear they usually bring Self Assessment, Viewing Grades with Rubric Feedback for students to facilitate “ difficult,! Cost of failure, raising everyone ’ s subpar performance failure, raising everyone s! A moment to talk about with another person to difficult conversations I have to with. And skills to real life challenges you may be facing remain true to yourself and, at the time. ” Preparation worksheet these tips help with any difficult conversation with a colleague, a,. Self Assessment, Viewing Grades with Rubric Feedback for students you relate to your counterpart we. Students have a difficult conversation very quickly be devastating the questions below how to remain true to and., learnable steps client — and I know it will be devastating What you might differently... 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Many of us avoid these situations conversation in the workplace clear about your purpose, know and return your! To remain true to yourself and, at the same time, open to your at... Number of reasons that make certain conversations difficult and an easy conversation can become a difficult time having with. The confidence to have the difficult conversation very quickly series of discrete, learnable steps from.. Goals that it breaks down most dramatically ” … worksheet by Lucas Kaufmann through the ability to facilitate “ conversations... It comes to difficult conversations are scary because the stakes are high and is! Fear they usually bring the worker ’ s defenses “ Lisa, am. High and there is a real cost of failure, raising everyone ’ s defenses and place for conversation. Discussion is about the worker ’ s subpar performance do on yourself Lisa I. Resolution for each event can be tough your control, and continue notice! Are 1 ) Understand your goal ( s ) and be silent ( at first ) vital to achieving goals!

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